help & contact

EXCHANGES AND RETURNS
To make any returns or exchanges, you have 30 days from the date of delivery of your order.
We only replace items if they are defective or damaged.
exchanges
At a SELFAST store – FREE
Via courier - At your own cost

Garments purchased at selfast.co.za can only be exchanged for a different size or colour, as long as they’re unused and in saleable condition, we have stock available in the store and it’s still at the same price.
If you want to exchange your purchase for a different item, you must return it and complete a new order online.

For exchanges being couriered to us, please first send us an email at onlinestore@selfast.co.za for further courier details. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
RETURNS
At a SELFAST store – FREE
Via courier - At your own cost

You can return your items as long as the following conditions are respected:
1. Garments must be unused, in a saleable condition and accompanied by their corresponding receipt. We will not accept the return of garments that have been used, washed or have no inside label.
2. Items cannot be exchanged or returned without the complete original packaging and/or seal
3. Underwear and swimwear cannot be exchanged or returned for hygiene purposes.
4. Products in packs are indivisible and cannot be returned partially or individually.
5. The item being returned is not on sale, as sale items are not eligible for return

To complete your return in store, we require a receipt or proof of purchase.

For returns being couriered to us, please first send us an email at onlinestore@selfast.co.za for further courier details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
NEED HELP?
Contact us at onlinestore@selfast.co.za for further assistance.
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